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Peace Collective

Please note that we are not responsible for any lost or missing packages but if you believe your package is lost, please email us through our contact page and we will launch an investigation with the respective carrier.We do not offer refunds for lost packages. Our team will provide a solution to find your package or if deemed missing - we will offer a replacement package after the carrier investigation is complete. Please note that these investigations when opened can take up to 14 business days to be rectified. Customers who purchase our P/C Package Protection will be subject to those conditions.

Please note that we are not responsible for any lost or missing packages but if you believe your package is lost, please email us through our contact page and we will launch an investigation with the respective carrier. We do not offer refunds for lo

My package seems lost, what do I do?

Shipping

Can I cancel my order?

Can I change my order after it has been placed?

Can I use my discount code during a sale period or on sale items?

Do you offer price adjustments?

I received an email that my item is out of stock.

When will my order ship?

I received my order, but there is an item missing/damaged/incorrectly sent.

What payment methods do you accept?

Gift Receipts

What is P/C Package Protection?

What taxes are charged on my order?

What currency are the prices list in?

How do I use a discount/promo code?

Ordering

How long will it take to get my order?

I paid for express shipping, where is my order?

Can I change my shipping address?

My tracking is showing delivered but I didn't get my package?

My order is delayed. How can I track it?

Where do you ship to?

Are there any customs or duties for international orders?

I received a damaged item. What do I do?

What carriers do you use to ship my order?

Why was my order partially shipped?

My order was returned back to your warehouse, what happens?

What is "Skip The Line"?

Return and Exchange Policy

Can I return or exchange a final sale item?

How long does it take to process a international return?

Returns Timeline

Can I return my order to a retail store?

Is my order final sale?

Returns and Exchanges

An item I ordered says its "On-Demand". What does this mean?

What does P/C On-Demand mean?

P/C On-Demand

What is Pre-Order?

Why do I see a new date on my Pre-Order?

Pre-Order

Where are your retail stores located?

Do your retail locations have the same inventory as online?

Retail Locations

What is Sezzle?

How does Sezzle work?

What is the payment timeline?

What happens if I miss a Sezzle payment?

What card types of accepted by Sezzle?

What if I want to process a return?

What if my card has been cancelled or becomes expired?

Does Sezzle hurt my credit score?

Why was my Sezzle order declined?

Am I eligible for Sezzle?

Sezzle

After Pay

My package seems lost, what do I do?Updated 2 years ago