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Peace Collective

Please note that we are not responsible for any lost or missing packages. If you believe your package is lost, please email us through our contact page and we will launch an investigation with the respective courier.We do not offer refunds for lost packages. Our team will provide a solution to find your package or if deemed missing - we will offer a replacement package after the courier investigation is complete. Please note that these investigations when opened can take up to 14 business days to be rectified. Customers who purchase our P/C Package Protection will be subject to those conditions.

Please note that we are not responsible for any lost or missing packages. If you believe your package is lost, please email us through our contact page and we will launch an investigation with the respective courier. We do not offer refunds for lost

My package seems lost, what do I do?

Shipping

When will my order ship?

Can I cancel my order?

Can I use my discount code during a sale period or on sale items?

Can I change my order after it's been placed?

Do you offer price adjustments?

I received an email that my item is out of stock. What happens next?

Where are your products made?

I received my order, but there is an item missing/damaged/incorrectly sent. What can be done?

What payment methods do you accept?

Do you issue Gift Receipts?

What is P/C Package Protection?

What taxes are charged on my order?

What currency are the prices list in?

How do I use a discount/promo code?

Where do you ship from?

Ordering

Are there any customs or duties for international orders?

How long will it take to get my order once it's been shipped?

I paid for express shipping, where is my order?

Can I change my shipping address?

My order is in transit but there's been no updates. Where is it?

My tracking is showing delivered but I don't have my package. What next?

My order is delayed. How can I track it?

Where do you ship to?

I received a damaged item. What do I do?

What courier will you use to ship my order?

Why was my order partially shipped?

My order was returned back to your warehouse. What happens next?

Return and Exchange Policy

How do I process a return?

How do I process an international return?

How long does it take to process my return once it's back with P/C?

Can I return or exchange a final sale item?

Can I return my order to one of your retail stores?

Is my order final sale?

Returns and Exchanges

What does P/C On-Demand mean?

P/C On-Demand

What is a Pre-Order?

Pre-Order

Where are your retail stores located?

Do your retail locations have the same inventory as online?

Retail Locations

What is Sezzle?

How does Sezzle work?

What is the payment timeline?

What happens if I miss a Sezzle payment?

What card types of accepted by Sezzle?

What if I want to process a return?

What if my card has been cancelled or becomes expired?

Does Sezzle hurt my credit score?

Why was my Sezzle order declined?

Am I eligible for Sezzle?

Sezzle

How does Afterpay work?

Is Afterpay safe and secure?

Which cards does Afterpay accept?

I missed a payment, what happens to my account?

I'm still being charged for payments, but the merchant refunded me directly to my card. Why?

I have more questions about Afterpay. Where can I see more FAQs?

Afterpay

My package seems lost, what do I do?Updated 6 months ago