This depends on where you are located and which level of shipping was selected at checkout. Please check your order confirmation to verify which level of shipping you've selected. Delivery details and estimated delivery schedules will be provided in
Shipping times are noted in addition to production or fulfillment times. Orders that have items marked as On-demand or Pre-Order are subject to specific ship dates found on the product page and will have production timelines that vary. During sale pe
If you need to make an address change, please email us through our contact page within 30 minutes of the order being placed. We will try our best to change the shipping address but we can’t make any guarantees. However, once a label has been generate
If the shipping address is to a building, Canada Post/USPS may either deliver the package to a security guard or concierge desk or if you have a parcel locker in the mail room, it may be left here. Community Mailbox: If you typically receive mail at
Please note that we are not responsible for any lost or missing packages but if you believe your package is lost, please email us through our contact page and we will launch an investigation with the respective carrier. We do not offer refunds for lo
All orders come with carrier tracking numbers. We've seen cases where a package has been delivered to a neighbour or front desk concierge. Alternatively, please check around and see if someone else has received the package on your behalf. If a packag
We ship worldwide :) Please note that some destination countries may be subject to additional duties and taxes that are responsibility of the customer. We are not able to calculate these additional costs as it varies for each shipment and country.
Peace Collective Inc. is not responsible for any customs or duties on international orders levied by your country on imported goods. The prices reflected on peace-collective.com do not include or reflect customs and duties.We are unable to provide es
If you've received an item in a damaged state caused by a manufacturer defect, please e-mail our support team at [email protected] within 30 days of the delivery date and we'll help you out there. Please be sure to include images of the de
We use several carriers to ship orders. Our standard Canadian shipments will ship with Canada Post or Fleet Optics and our standard International shipments will ship with Ascendia. For USA-bound orders, we use a mail forwarding carrier with USPS or D
Your order may be shipped in separately for the reason that we may fulfill orders from multiple locations. You will receive shipping confirmations for the items shipped every time a new label has been created.
If your order was returned to us due an incomplete address, a member of our team will attempt to contact you for an updated address or you can contact our support team at support@peace-collective. If we don't hear back from you within 5 business days
Skip the Line is an option you can select at checkout to bump your order to the top of the On-Demand production queue. With this option, your On-Demand order would be produced and shipped within 1-4 days as opposed to the standard timelines indicated