Shipping

Are there any customs or duties for international orders?

Peace Collective Inc. is not responsible for any customs or duties on international orders levied by your country on imported goods. The prices reflected on peace-collective.com do not include or reflect customs and duties.We are unable to provide es

How long will it take to get my order once it's been shipped?

This depends on where you're located and which level of shipping was selected at checkout! Please check your order confirmation to verify which level of shipping you've selected. Delivery details and estimated delivery schedules will be provided in y

I paid for express shipping, where is my order?

Please note: Shipping times are noted in addition to production or fulfillment times. Orders that have items marked as On-Demand or Pre-Order are subject to specific ship dates found on the product page and will have production timelines that vary. D

Can I change my shipping address?

If you need to make an address change, please email us through our contact page as quickly as possible. We will try our best to change the shipping address but can’t make any guarantees. However, once a label has been generated - we cannot change the

My order is in transit but there's been no updates. Where is it?

For our European customers outside of the UK, please use this link here for additional tracking and delivery info. We are not responsible for delays such as weather conditions, shipment centre delays, courier delays, or anything beyond our control on

My tracking is showing delivered but I don't have my package. What next?

If the shipping address is to a building, Canada Post/USPS may either deliver the package to a security guard, concierge desk, or a parcel locker in a mail room (if applicable.). Community Mailbox: If you typically receive mail at a community mailbox

My package seems lost, what do I do?

Please note that we are not responsible for any lost or missing packages. If you believe your package is lost, please email us through our contact page and we will launch an investigation with the respective courier. We do not offer refunds for lost

My order is delayed. How can I track it?

During peak seasons, delivery of packages can be subject to a delay outside of our control. The most up to date information will be updated with your tracking number on the courier website. We are not responsible for delays such as weather conditions

Where do you ship to?

We ship worldwide! Please note that some destination countries may be subject to additional duties and taxes that are the responsibility of the customer. We are not able to calculate these additional costs as it varies for each shipment and country.

I received a damaged item. What do I do?

If you've received an item in a damaged state caused by a manufacturer defect, please e-mail our support team at [email protected] within 30 days of the delivery date and we'll be able to assist you. Please be sure to include images of the

What courier will you use to ship my order?

We use several different carriers to ship orders. Our standard Canadian shipments will ship with Canada Post, and our standard international shipments will ship with Shipping Chimp before being passed off to a country's main courier, such as Royal Ma

Why was my order partially shipped?

Your order may be shipped separately based on the availability of in-stock items from multiple locations. You'll receive a new shipping confirmation email for each item as it ships. If you order hasn't been partially shipped and you'd like it to be,

My order was returned back to your warehouse. What happens next?

If your order was returned to us due an incomplete address, please contact our support team at support@peace-collective with the correct address information at your earliest convenience. We'll do our best to work with the courier to find out why a pa