My tracking is showing delivered but I didn't get my package?Updated 7 months ago

If the shipping address is to a building, Canada Post/USPS may either deliver the package to a security guard or concierge desk or if you have a parcel locker in the mail room, it may be left here.

Community Mailbox: If you typically receive mail at a community mailbox, you’ll most likely receive a key in your mailbox to a larger parcel locker. Please check with neighbours or anyone in your household who may have accepted the package on your behalf.

If the package is deemed delivered but is not found, we can open an investigation with the carrier. Please note we do not offer refunds for packages deemed delivered via tracking. In approved scenarios, our support team may offer store credit for the value of the order once the investigation with the carrier is complete.