My tracking is showing delivered but I don't have my package. What next?Updated 6 months ago

If the shipping address is to a building, Canada Post/USPS may either deliver the package to a security guard, concierge desk, or a parcel locker in a mail room (if applicable.) 

Community Mailbox: If you typically receive mail at a community mailbox, you’ll most likely receive a key in your mailbox to a larger parcel locker. Please check with neighbours or anyone in your household who may have accepted the package on your behalf.

In some case, couriers will mark a package as delivered as it makes it's way to your address in a vehicle. Please allow a few hours after the initial delivery notification to see if the package is delivered. 

If the package is deemed delivered but is not found, we can open an investigation with the courier. 

Please note we do not offer refunds for packages deemed delivered via tracking. In approved scenarios, our support team may offer store credit for the value of the order once the investigation with the carrier is complete.