Returns TimelineUpdated 2 years ago
Please note that returns and exchanges sent back international and within the United States with a return label will first go to our mail forwarding carrier in the state of New York. This process can take between 7-10 businesses days as they are forwarded to our warehouse in Toronto, Canada. Our team will inspect and process each return as they land and you will receive a new email update regarding the status. During holiday and sales periods this timeline may be increase due to volume.