Ordering

When will my order ship?

For all in-stock items, please allow 2-4 business days for your order to be processed and packed - this does not include shipping times. If there is any issue with your order, we will reach out to you via the email listed on your order in a timely ma

Can I cancel my order?

Our warehouse has a complex production process to produce all garments and orders. Once an order confirmation has been sent, it is then entered into our queue. Along the production line, our warehouse has multiple stations and checkpoints set up to p

Can I use my discount code during a sale period or on sale items?

During our active sale periods, no discount or promotional codes can be stacked on top of the current promotion. The same applies for sale items already marked down from their regular prices. This will bump the item(s) back up to regular price. If yo

Can I change my order after it's been placed?

If you need to make a change to your order such as a size change, colour change or an address change, please let us know as quickly as possible. We can’t guarantee that this change will be made but we will try our best.In most cases, we can add addit

Do you offer price adjustments?

Unfortunately, due to the volume of orders and inquiries, we do not offer price adjustments.

I received an email that my item is out of stock. What happens next?

While we do our best to maintain inventory levels, sometimes inventory discrepancies can occur. If an item in your order becomes out of stock during the ordering and fulfillment process, we can exchange the out-of-stock item for an alternative produc

Where are your products made?

Our products are thoughtfully designed in Canada and responsibly manufactured overseas in audited factories that meet rigorous social and ethical standards. To ensure the highest quality, we also complete much of the decorating and finishing right he

I received my order, but there is an item missing/damaged/incorrectly sent. What can be done?

If there was a mixup in your order, please email us through our contact page right away to start a course of action immediately. Please have your order number ready, with as much information as you can regarding the mixup. (Photos are greatly appreci

What payment methods do you accept?

We currently accept the following credit cards on peace-collective.com:. MasterCard, Visa, American Express, Gift Cards, Apple Pay, and Google Pay. We also offer Buy Now, Pay Later options such as Sezzle and Afterpay. Your card is charged at the time

Do you issue Gift Receipts?

All orders come with a packing slip that does not include any pricing on it. The recipient can use this packing slip to receive a credit or issue an exchange within 30-days. Please note: online exchanges will be processed and shipped to the original

What is P/C Package Protection?

P/C Package Protection provides you coverage on your order in which you've received a valid tracking number for. It's intended to provide you peace of mind if your package is lost in transit or damaged during shipping. While we don't offer refunds on

What taxes are charged on my order?

Items purchased on peace-collective.com are subject to GST and PST (or HST) for orders destined to Canadian addresses where applicable. If you hold a tax-exempt status, please email us through our contact page and we’ll be more than happy to help you

What currency are the prices list in?

Our prices are listed in Canadian dollars (CAD). However, we do have a currency converter that will automatically change the currency listed depending on your location.In some cases, your order confirmation email may show your final pricing in CAD, e

How do I use a discount/promo code?

If you have a discount code, you can apply it to your order at the checkout screen by entering in the correct code in the respective text box. If you have an issue applying the code, please reach out to our support team via email. *Please note that o

Where do you ship from?

All orders are proudly shipped from Toronto, Canada. 🇨🇦